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Customer Interaction Adviser

Location: 

Corby, ENG, GB, NN17 9FH

Brand:  RS
Function:  Customer Services
Work Location: 

About the role

 

As a Customer Interaction Advisor, you will provide an effortless and exceptional customer experience to create loyalty and additional revenue by working in a multi-channel customer solutions environment. You will problem solve in the moment to find solutions and resolutions to customer issues and complaints; turn a detractor into a promoter and collaborate cross-functionally to deliver an exceptional service.

 

Key accountabilities:

 

  • Delivers effortless, effective and accurate solutions to customer enquiries & feedback by ensuring quality service is delivered by owning all enquiries
  • Shows confidence in dealing with different customer types and various queries, including resolving issues and recovering complaints.
  • Uses every customer interaction to maximise sales.
  • Builds rapport by open and effective questioning and having brilliant conversations
  • Protects and creates additional revenue through value of service and opportunity of interaction
  • Works cross functionally to solve customer issues and complaints
  • Builds loyalty and is a brand ambassador for RS to create repeat business
  • Educates customers on web capabilities and service offer
  • Supports customers via all channels to drive net promoter and net ease
  • Actively listens and provides a personalised service to meet customer needs
  • Takes responsibility to maintain up-to-date knowledge of RS systems and processes.
  • Adheres to internal policy and procedures to protect security and quality of output.
  • Demonstrates productive working practice and teamwork.
  • Takes responsibility for own development, ensuring training and feedback is taken on board.
  • Adheres to all regulatory requirements including GDPR, PCI and all other regulatory requirements as outlined in RS policies
  • To collaborate with Sales to identify opportunities for growth

 

What we’re looking for:

 

  • Experience in working in a multi-channel environment
  • Excellent organisational skills; effective and efficient use of time and resources in order to meet all deadlines and deliver quality results.
  • Excellent interpersonal skills.
  • Must be proactive and demonstrate initiative.
  • Ability to quickly adapt to changing situations, demonstrating flexibility, and taking on other duties as assigned.
  • Instinctive and consistent focus customers’ needs delivering quality and accuracy even when under pressure.
  • Excellent attention to detail.

 

We are RS Group.

 

RS Group is a global integrated omni-channel solutions partner for industrial B2B customers who design, build, and maintain industrial equipment and operations.  We are a FTSE 100 company with £2 billion in revenue, operating in 32 countries, shipping 60,000 parcels a day to over 1.2 million customers worldwide.

 

Our Vision is to be first choice for all our stakeholders, and we know that starts with our people. At RS we want everyone to show up to work as themselves and know that they will be supported and encouraged to develop and grow. We want work to be a place that excites and empowers, a place where you can be passionate and challenge people to think differently. 

 

We want to hire the best talent, people who share our values and understand that when we act with respect and humility, we can do great things.  That’s why we’ve put our purpose at the heart of our organisation, we want to make amazing happen for a better world. We empower our people to make a difference, innovate to make more possible and deliver to make it happen.

 

RS Group Brands:  RS, Allied Electronics & Automation, RS PRO, OKdo, DesignSpark, IESA, Synovos, Needlers and Liscombe.

 

Are you ready to explore the possibilities?

Apply now »