Content Quality Manager

Content Quality Manager
Location: Corby (Hybrid)
As the Content Quality Manager, you will be integral to delivering a robust content strategy and ensuring the seamless execution of RS Pro (our proprietary brand) item page content. Your role will ensure that our content meets the highest standards of quality, aligns with our brand vision, and resonates with our target audience. By collaborating with third-party content providers and cross-functional teams, you will drive the timely launch of new products. Your exceptional writing skills, strategic thinking, and keen attention to detail will play a critical role in enhancing our brand presence, engaging customers, and boosting sales and conversion rates.
 

What You’ll Be Doing

• Develop and implement a content strategy that aligns with the company’s objectives, brand guidelines, and target audience.
• Oversee the creation and publishing of high-quality, engaging, and SEO-friendly content, including product descriptions, long-form content, compelling visuals, item attributions, technical data sheets, and filters.
• Monitor key content quality metrics such as engagement rates, visits, revenue, conversion rates, and operational KPIs to ensure timely and efficient delivery.
• Provide regular performance reports (weekly, monthly, and quarterly) on RS Pro item page engagement, content quality, and KPIs, while developing action plans to optimize customer experience and achieve objectives.
• Ensure effective planning and coordination, guaranteeing all teams receive timely and relevant information for content production.
• Collaborate with the RS Pro category team, third-party content providers, and internal teams to align content with the annual digital strategy and product assortment plan.
• Facilitate clear communication with stakeholders on short-term objectives, conducting weekly planning meetings to monitor project progress and address any risks.
• Conduct market research and competitive analysis to inform content development and identify growth opportunities.
• Work with Digital Merchandising Managers to leverage customer insights across the business, identifying areas to boost item page traffic and conversion.
• Utilize your presentation and influencing skills to advocate for content quality in meetings and cross-departmental discussions.
• Serve as a deputy for the RS Pro Manager in relevant meetings when required.
• Act as the primary contact for external suppliers as needed.
• Manage daily relationships with RS Pro category managers, digital product owners, the photography studio, new product teams, and third-party partners.
   

About You:
 We’re looking for a results-oriented Content Quality Manager with experience in B2B/B2C digital content or eCommerce. You have strong communication skills, expertise in tools like Adobe Analytics, and a proactive approach to improving user experience. With leadership potential and a customer-first mindset, you excel at influencing stakeholders and managing priorities independently. You thrive in a collaborative hybrid environment and are committed to driving digital growth and continuous improvement.
 

What We’re Looking For:

Technical Skills

• Proven experience in a B2B or B2C digital content or eCommerce role.
• Proficiency in tools like Adobe Analytics or Google Trends, with the ability to interpret data and provide actionable insights to internal stakeholders.
• Strong understanding of the digital landscape, including both B2B and B2C environments.
• Excellent communication skills, with experience presenting data and insights effectively.
• Familiarity with content management systems.
• Knowledge of digital content quality KPIs and strategies to enhance performance.
• A proactive approach to identifying opportunities and issues to improve user and customer experience.
• Ability to influence the digital product roadmap to ensure optimized customer experiences.
   

Behavioral Skills

• A proven track record of delivering results and taking ownership of key outcomes.
• Strong customer focus, consistently prioritizing customer needs and preferences.
• Demonstrated potential for growth into management and leadership roles.
• Skilled in influencing senior stakeholders and adapting to different cultural and organizational priorities.
• Ability to secure approval and support for strategic initiatives across multiple departments and stakeholders.
• Expertise in building relationships and influencing both external agencies and senior internal stakeholders.
• Strong ability to manage and prioritize work independently, with a self-starter attitude and “can-do” mindset.
• Hybrid work environment with a preference for 3 days in the office at our Corby location to foster collaboration with stakeholders.
• Passion for driving a ‘digital-first’ mindset across the organization and engaging teams to embrace this shift.
• Eagerness to learn, grow, and continuously improve within the role.
   

The extras you’ll get

​At RS, as well as the usual employee benefits you’d expect from an FTSE listed company, including annual performance bonus, enhanced maternity and paternity leave, and private healthcare, in the UK&I, we’ve just introduced a number of new Family Friendly Policies including:​

• Help people to take control of ongoing Health conditions such as diabetes or asthma with £500 a year available for monitoring and consultation​
• Support for Neurodiverse colleagues and families with neurodiverse members with needs assessment, diagnosis, and post-diagnostic support for autism spectrum, ADHD, and Tourette’s syndrome​
• Support for Women at different life stages from streamlined fertility support to diagnosis and monitoring of both endometriosis and menopause​
• Helping our LGBTQ+ community through enhanced coverage for trans colleagues, including voice coaching, facial surgery and gender confirmation surgery​
• Additions to Fertility coverage including IVF for lesbian couples and information/support around surrogacy and adoption for all. 

We are RS

At RS we’ve been solving engineering problems for over 80 years: big ones, small ones, easy and difficult ones. We turn the ‘what ifs’ into the ‘why nots’, the impossible into the possible.  ​

Our purpose? Making amazing happen for a better world.  ​

We offer service and product solutions. We send out a parcel every 2 seconds, to over 130 countries. We provide over 700,000 in-stock and over 3 million unstocked products to more than 1.2 million customers.  ​

We want people like you, as you are curious about things, you like doing things differently and also in a human way with empathy. Because that’s exactly how we partner with people – our customers, suppliers, colleagues and communities – to solve problems.  ​

We’ll also invest in your development and wellbeing – because building a more diverse and inclusive culture, being ethical, responsible and committed to our Environment, Social and Governance (ESG) action plan is at the heart of everything we do. ​

Come and join us and we’ll help you to think big, do more and unleash your brilliance, so you do amazing things too.​