Change Manager - EMEA

Change Manager – EMEA

Hybrid working (Corby or London)

Are you passionate about the ‘people’ side of change and can navigate an organisation? 

Do you possess strong inter-personal skills and are able to provide robust challenge whilst building supportive relationships with delivery teams and senior management across geographies?

If you have experience or exposure to formalised change and delivery methods and can lead and coach teams through change then read on…

EMEA Delivery supports EMEA to prioritise, plan and deliver its major projects and programmes, ensuring they’re aligned to strategy & group objectives and making change a positive experience that achieves better results.

Sitting in the EMEA Region, EMEA Delivery provides expertise in Project Management, PMO and Change Management.

The EMEA Portfolio includes projects and programmes in the Commercial and Product & Supply Chain business areas, which consist of Sales, Customer Services, Margin, Marketing, Sales & Service Effectiveness, Value Added Solutions, Supply Chain and Product & Supplier Management.

We are looking for an experienced Change Manager to support the adoption of changes within the EMEA Delivery Portfolio.

The purpose of this role is to engage with stakeholders at all levels of the organisation to lead and execute all aspects of change management including impact analysis, planning, coaching, communication, training, and preparing sponsors and managers for their roles in supporting the adoption and sustainability of the change.

This role reports into the Head of Change Management – EMEA. The role holder is expected to ‘matrix manage’ large numbers of individuals, across different functions and geographies to successfully deliver the changes required to realise benefits.

The role requires a passionate and highly driven change professional who will focus on the people side of change working to drive faster adoption, higher ultimate utilisation of and proficiency with the changes that impact people.

You will lead the following:

• Creation and implementation of change management strategies and plans that maximise employee adoption and usage and minimise resistance.
• Engagement with market and function leaders, working closely to ensure changes are understood, supported and adopted.
• Creation and monitoring of the change plan including change heatmap.
• Facilitation and Leadership of change; setting up the processes and change structures, and developing change leadership throughout the organisation.

What you will do:

• Apply change management methods and tools to create a strategy and plans to support adoption of the required changes, which will lead to the realisation of the identified benefits.
• Provide change leadership guidance, coaching and support to the Project Sponsors, Business Owners and Managers.
• Engage with other programmes and projects to understand cross-functional dependencies and synergies and manage the impact on the people side of change.
• Align with the wider EMEA Delivery team for governance, to share successes and to get support when required.

The key stakeholders this role will be engaging with are Sponsors, Business Owners, Project Managers, Project Team, Change Champions and Team members in business areas impacted by the respective changes.  

Key activities for projects or programmes in the EMEA Portfolio:

• Create and implement Change Management strategies, approach and plans to deliver effective, sustainable change, integrating change management activities into the project plan.
• Contribute to the definition of success metrics to measure adoption, track benefit realisation and support the creation of sustainability plans.
• Define the impact of the change, contributing to the EMEA Change Impact Heatmap, and build the detailed Impact Of Change Assessment.
• Lead the delivery of Communication & Engagement Plans to create awareness, build desire for the change and drive the desired mindsets and behaviours.
• Lead the Training / Coaching Plans to build the skills and mindsets to successfully adopt the change.
• Provide hands-on change management delivery and support for regional and global, multi-functional changes, including the development of the ‘to be’ future state, the impact of change assessment, change plans, business readiness planning, training plans, communications, and stakeholder engagement, to time, cost and quality.
• Manage resistance to change and coach leaders to identify and plan for resistance in their teams.
• Design and execute People Readiness Assessments to ensure the different teams are prepared to adopt the change, and define the Support Plan to reinforce the new processes and behaviours on the handover to business as usual.
• Coach and facilitate leaders of change to ensure adoption of sustainable change across functions and geographies.
• Identify and manage risks, issues and inter-project dependencies associated with Change Management.
• Share successes and lessons learn with other delivery teams and contribute to building and improving the Change Management best practices in EMEA.

What we are looking for from you:

• Proven Change Management experience delivering large scale change programmes and projects for a global company.
• Strong focus on effective and engaging Change Management, and exposure to formalised change methodologies and/or certified Change Management qualifications e.g. PROSCI.
• Proven track record of leading and coaching teams through uncertainty and making change stick.
• Experience of working with a variety of delivery methodologies including waterfall/Agile/hybrid.
• Strong team facilitation skills - able to manage and motivate people at all levels in the organisation.
• Strong inter-personal skills, able to provide robust challenge but also build supportive relationships with delivery teams and senior management across geographies.
• Excellent communication skills, able to communicate confidently and effectively at all levels of the business and to various stakeholder groups, both in writing and verbally.
• Able to challenge constructively, build credibility and work with integrity at all levels within the organisation.
• High degree of collaboration across the organisation at all levels.
• Positive, ‘can do’ approach and open minded to new ways of working.
• Awareness of cultural environments and able to adapt approach accordingly.
• Fluent in both verbal and written English, with knowledge of another European language welcomed.
• Excellent planning, prioritisation, and organisational skills.
• Ability to effectively use SharePoint, PowerPoint, Excel, Yammer and Teams.

The extras you will get:

At RS, our people’s success isn’t based on how long they spend at their desk. While you’ll have contracted hours, we offer a flexible environment. That might be working from home, logging on at one of our offices in your country location, working part-time or compressed hours. Let us know how you like to work.

At RS, as well as the usual employee benefits you’d expect from a FTSE listed company, including annual performance bonus, enhanced maternity and paternity leave, private healthcare, in the UK&I, we’ve just introduced a number of new Family Friendly Policies including:

• Help for people to take control of ongoing Health conditions such as diabetes or asthma with £500 a year available for monitoring & consultation.
• Support for Neurodiverse colleagues and families with neurodiverse members with needs assessment, diagnosis and post diagnostic support for autism spectrum, ADHD, and Tourette’s syndrome.
• Support for Women at different life stages from streamlined fertility support through to diagnosis and monitoring of both endometriosis and menopause.
• Helping our LGBTQ+ community through enhanced coverage for trans colleagues, including voice coaching, facial surgery, and gender confirmation surgery
• Additions to Fertility coverage including IVF for lesbian couples and information/support around surrogacy and adoption for all.

We are RS…

At RS we’ve been solving engineering problems for over 80 years: big ones, small ones, easy and difficult ones. We turn the ‘what ifs’ into the ‘why nots’, the impossible into the possible. 

Our purpose? Making amazing happen for a better world. 

We offer service and product solutions. We send out a parcel every 2 seconds, to over 130 countries. We provide over 700,000 in-stock and over 3 million unstocked products to more than 1.2 million customers. 

We want people like you, as you are curious about things, you like doing things differently and in a human way with empathy. Because that’s exactly how we partner with people – our customers, suppliers, colleagues, and communities – to solve problems. 

We’ll also invest in your development and wellbeing – because building a more diverse and inclusive culture, being ethical, responsible, and committed to our Environment, Social and Governance (ESG) action plan is at the heart of everything we do.

Come and join us and we’ll help you to think big, do more and unleash your brilliance, so you do amazing things too.

What to do next:

If this feels like the right role for you, just click the ‘Apply Now’ button. You’ll need to create an account and attach your CV and you can attach a cover letter if you like.

We reply to everyone and will get back to you as soon as we can to let you know if we’d like to arrange an interview.

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