Customer Service Team Leader

This role is offered on a hybrid basis, which involves a combination of working from our office in Copenhagen and also remotely.

Drive Success as a Hands-On Customer Service Team Leader!

This is a unique opportunity to combine leadership with operational excellence. As a Customer Service Team Leader, reporting to the Customer Operations Manager Scandinavia, you'll not only guide and motivate your team but also work alongside them, ensuring smooth daily operations. From managing tasks and planning workloads to resolving challenges and fostering collaboration, you'll play a key role in both the team's success and operational efficiency. If you're adaptable, organized, and ready to lead by example, we want to hear from you!

Take the lead and go beyond amazing with us – submit your application today!

What you will be doing to be successful in this role:

As a Customer Service Team Leader, you will handle customer inquiries via email when needed, always striving to deliver exceptional service.

You'll coordinate and lead the team across Denmark, Sweden, and Norway, ensuring adherence to procedures and standards while acting as a mentor and providing ongoing support.

Your role will include identifying and implementing process improvements to enhance efficiency and customer satisfaction, always keeping the customer's perspective at the forefront.

You'll be responsible for training new team members and fostering the development of existing employees through organized workshops and training sessions.

In addition, you’ll prepare performance reports and analyse data to uncover trends and opportunities for improving service. When customer issues arise, you'll take the lead in resolving them and escalating when necessary, serving as the primary contact for complex cases.

Finally, you will ensure that all team interactions align with the company’s standards, reviewing service quality and reinforcing best practices to maintain excellence in customer service.

If you have the following skills and experience, we want to hear from you:

• Strong leadership and motivational skills to guide and develop a team effectively, including providing constructive feedback and coaching.
• Excellent problem-solving abilities to quickly identify root causes of customer issues and implement effective solutions.
• Strong communication skills in one of the Scandinavian languages and in English.
• Highly organized and skilled at task prioritization to ensure timely responses and issue resolution.
• Collaborative mindset to work seamlessly with other departments (sales, technical support, finance) to resolve customer issues efficiently.
• Analytical thinking and creativity to handle complex issues and improve processes for better customer experiences.

The Extras You’ll Get

At our company, we believe in rewarding your hard work and dedication. As part of the team, you’ll enjoy:

• A competitive pension scheme to secure your future.
• A performance-based bonus to recognize your achievements.
• Access to healthcare benefits to support your well-being.
• Fritvalg options, giving you flexibility to choose benefits that suit your lifestyle.

We’re committed to offering a package that not only supports you today but also invests in your tomorrow!

We are RS

At RS we’ve been solving engineering problems for over 80 years: big ones, small ones, easy and difficult ones. We turn the ‘what ifs’ into the ‘why nots’, the impossible into the possible.

Our purpose? Making amazing happen for a better world.

We offer service and product solutions. We send out a parcel every 2 seconds, to over 130 countries. We provide over 700,000 in-stock and over 3 million unstocked products to more than 1.2 million customers.

We want people like you, as you are curious about things, you like doing things differently and also in a human way with empathy. Because that’s exactly how we partner with people – our customers, suppliers, colleagues and communities – to solve problems.

We’ll also invest in your development and wellbeing – because building a more diverse and inclusive culture, being ethical, responsible and committed to our Environment, Social and Governance (ESG) action plan is at the heart of everything we do.

Come and join us – and we’ll help you to think big, do more and unleash your brilliance, so you do amazing things too.

#LI-HYBRID
#LI-BK1