Warehouse Operations BPO (Business Process Owner)

We Are RS Group

Across the industrial design, manufacturing and maintenance worlds, we’re the digital destination for product and service solutions to help our customers with the maintenance, repair and operation of their businesses.

We provide global access to an unrivalled range of over 750,000 stocked industrial products. Each day our team of experts deliver solutions to resolve our customer’s challenges across design, procurement, inventory and maintenance. We consistently strive to deliver the best possible service to all of our customers and challenge ourselves to provide a seamless procurement experience.

We are one team. We deliver brilliantly. We do the right thing. We make every day better.

These are our values. They unite our c.9,000 global colleagues and differentiate us from our competition. They are a mix of how we work today and how we must step up for the future. Most importantly, it is one set of values shaped by our people, for our people.

Together, we can make great things happen. Aim for amazing and beyond.

This role is part of RS Americas, Warehouse Operations team, a function that receives, stores and maintains 275,000 stocked products, and processes and dispatches all customer orders that originate in North America. It operates from a fully automated, climate-controlled distribution center in Texas, with an engaged and dedicated team, passionate to serve our customers every single day.

About the role

Role Purpose

The Warehouse Operations BPO (Business Process Owner) role, is to ensure that the functional processes of the operation are understood, utilized and efficiently supported by our integrated systems. Will serve to effectively supply the business’s operation’s needs, knowledge and expertise within their business area. They will provide input with discovery, support business process reengineering, and be champions of change. You will collaborate with internal and external stakeholders to help develop, coordinate and implement key initiatives, projects and improvements.

Responsibilities

• Reviews and analyses, KPI performances, customer and employee feedback and data, to explore and validate problems and opportunities.
• Work with Operations team members and leadership, to define and agree solutions to identified opportunities.
• Provides project coordination, to ensure a structured approach to prioritized agendas, to enable deadlines to be achieved and benefits effectively realized.
• Provides in-depth knowledge of warehouse operations processes and reporting, with a technical understanding, to support workshop discussions, business decision-making, and process enhancing.
• Represents operations in project activities, providing a two-way communication channel for queries, input, feedback and validation, working closely with other business BPOs and relevant stakeholders.
• Understands overall business functional flows, to support end to end streamlining.
• Champions new process and project implementations, with effective collaboration and change management to support the development, testing and early adoption of operational enhancements.
• Foster and maintain relationships with internal and external stakeholders to ensure good working relationships conducive to continuous improvement in process and efficiency.

How I make a difference in this role

Through ensuring we have effective and streamlined operational processes, which are critical to meet company goals and exceed customer expectation through dedicated, responsive and pro-active interaction with all stakeholders.

Org Structure

Reporting to Director of Warehouse Operations, as part of the Warehouse Management Team. No direct reports.

Essential Skills & Experience

• Experience in supporting warehouse automation systems, via Warehouse Management System (WMS & WCS) applications, including integration to an ERP and other associated sub-systems systems, from a technical landscape and operational perspective.
• Proven, extensive experience working in a distribution or manufacturing environment, within a similar role or with relevant experience, of effectively executing critical operations deliverables.
• Strong working knowledge of safety policy, operational processes (SOP), compliance requirements, and industry best practices, within a warehouse/manufacturing facility.
• Strong analytical and problem-solving skills, using appropriate applications and methods, to identify challenges and develop effective solutions, and deliver using change management methods.
• Ability to effectively prioritize, organize and execute tasks to firm deadlines, within a fast-paced dynamic environment.
• Great communication and interpersonal skills to collaborate with internal and external stakeholders.
• Flexibility and adaptability to handle unexpected changes or challenges in operations.

Desirable Skills & Experience

• Experienced in continuous improvement (CI) and/or Change Management methodologies
• Working knowledge of SAP LE/MM/SD applications

Equal Employment Opportunity

RS Americas is an equal opportunity employer and maintains policies and practices that are designed to prevent and prohibit unlawful discrimination against any qualified employee or applicant on the basis of race, color, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, military/veteran status, disability, genetic information, citizenship status, or any other unlawful classification to the extent protected by law. This policy of non-discrimination applies to all employment practices, including hiring, compensation, benefits, promotion, training and termination. Employees who engage in unlawful discrimination will be subject to disciplinary action, up to and including termination.

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