Receiving Supervisor

We are RS Group.

RS Group is a global integrated omni-channel solutions partner for industrial B2B customers who design, build, and maintain industrial equipment and operations.  We are a FTSE 100 company with £2 billion in revenue, operating in 32 countries, shipping 60,000 parcels a day to over 1.2 million customers worldwide. 
Our Vision is to be first choice for all our stakeholders, and we know that starts with our people. At RS we want everyone to show up to work as themselves and know that they will be supported and encouraged to develop and grow. We want work to be a place that excites and empowers, a place where you can be passionate and challenge people to think differently.  
We want to hire the best talent, people who share our values and understand that when we act with respect and humility, we can do great things.  That’s why we’ve put our purpose at the heart of our organisation, we want to make amazing happen for a better world. We empower our people to make a difference, innovate to make more possible and deliver to make it happen. 

Function

Manages employees in the Returns area within the Inbound department.  Responsible for the overall direction, coordination, and evaluation of this unit.  Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Primary Duties and Responsibilities

• Studies receiving authorization, customer requests, invoices, orders, and other records to determine reverse logistics priorities.
• Oversees incoming shipping activities to ensure accuracy, completeness, and condition of returns.
• Inspects material handling equipment for defects and notifies maintenance personnel or contacts outside service facility for repair.
• Directs movement of shipments from returns platform to storage and work areas.
• Issues written and oral instructions
• Studies and standardizes procedures to improve efficiency of subordinates and department.
• Maintains harmony among workers and resolves grievances.
• Prepares composite reports from individual reports of subordinates.  Monitor department production and provide measures for continuous improvement.
• Updates current vendors and provide direction to Operations Admin Asst on current vendor usage.
• Works closely with Supply Chain Dept. to coordinate returned goods, stock rotations, and inventory reconciliation.
• Addresses and/or resolves errors or complaints.
• Provides coverage for inbound supervisor as needed.
• Other duties may be assigned as needed.

Education and/or Experience

High school diploma or general education degree (GED); or one to two years related experience and/or training; or equivalent combination of education and experience.

Equal Employment Opportunity

RS Americas is an equal opportunity employer and maintains policies and practices that are designed to prevent and prohibit unlawful discrimination against any qualified employee or applicant on the basis of race, color, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, military/veteran status, disability, genetic information, citizenship status, or any other unlawful classification to the extent protected by law. This policy of nondiscrimination applies to all employment practices, including hiring, compensation, benefits, promotion, training and termination. Employees who engage in unlawful discrimination will be subject to disciplinary action, up to and including termination.