Digital Product Manager

About RS Group

Across the industrial design, manufacturing and maintenance worlds, we’re the digital destination for product and service solutions to help our customers with the maintenance, repair and operation of their businesses. We provide global access to an unrivalled range of over 750,000 stocked industrial products. Each day our team of experts deliver solutions to resolve our customer’s challenges across design, procurement, inventory and maintenance. We consistently strive to deliver the best possible service to all of our customers and challenge ourselves to provide a seamless procurement experience.

We are one team. We deliver brilliantly. We do the right thing. We make every day better. These are our values. They unite our c.9,000 global colleagues and differentiate us from our competition. They are a mix of how we work today and how we must step up for the future. Most importantly, it is one set of values shaped by our people, for our people.

Together, we can make great things happen. Aim for amazing and beyond.

About the Role

Role Purpose

The Digital Product Manager is a key member of the RS digital team, driving forward the features and functionality for our website as we continue our digital transformation.  Reporting to the Lead Digital Product Manager, the Digital Product Manager is responsible for the product vision and roadmap, analysing customer problems and collaborating with stakeholders throughout the business to assess needs, and working on the Agile team to deliver valuable online solutions. This candidate should be highly analytical, well-organized, well-versed in product management and digital trends/best practices, have excellent communication skills, and be very capable of working with a great degree of autonomy.

Responsibilities

• Build, own, and communicate the product vision and roadmap for your agile product team
• Work in a continuous product discovery atmosphere via product experimentation including a/b testing
• Develop actionable insights from large search data sets
• Operate with a customer-first mind set, work alongside the Agile team and Product Owner to deliver value “early and often” to the customer
• Translate the product vision into an actionable product feature backlog
• Manage the full product lifecycle from start to finish – gather requirements, develop user stories and acceptance criteria, coordinate with design team for UX/UI, respond to development questions, and plan releases
• Collaborate and communicate with a variety of internal stakeholders to gather requirements and feedback, provide updates and transparency, and act as the conduit through which we match the needs of our customers with the strategy of the organization
• Collaborate in the development of investment proposals as needed
• Work with IS as needed to ensure a successful end-to-end integration with SAP and other internal systems
• Consider any change management required with new features, working with the business to facilitate any education and adoption that may be needed
• Collaborate with the entire digital product management team regarding business priority and overall product vision
• Develop strong relationships and manage engagements with third party vendors
• Define and report on KPIs to the business within the product area of ownership

Key opportunities for growth in this role

• Experimentation
• Leadership
• Key Performance Indicator definition
• Prioritization frameworks

Key relationships for my role/Who do I need to consult with?

• Internal: Stakeholders, Executive Leadership, Directors, sales team, Digital Experience team
• External: Customers, vendors as necessary, key supplier providers on the web

Who do I need to keep informed and engage with?

• Internal: Stakeholders, Executive Leadership, Directors, sales team, Digital Experience team
• External: Customers, vendors as necessary, key supplier providers on the web

Candidate Requirements

Essential Skills & Experience

Essential:

• Bachelor’s degree in Marketing, Business, Data Science, Computer Science, Statistics, Engineering, or related area
• 4+ years’ experience in an ecommerce product manager or owner role or relevant experience
• Strong research and analytical skills including the ability to structure problems for analysis, query data, and understanding root cause
• A/B testing principles
• Experience working on a cross-functional agile team
• Experience managing a product backlog and roadmap
• Excellent organizational skills, with the ability to manage multiple projects simultaneously
• Strong communications and interpersonal skills
• Comfortable presenting in front of groups, including executive management
• Must be able to work with autonomy
• Experience working with and managing 3rd party resources
• Knowledge and understanding of web architecture, web development and usability

Desirable:

• Familiarity of Continuous Product Discovery
• Base knowledge of Machine Learning

Equal Employment Opportunity

RS Americas is an equal opportunity employer and maintains policies and practices that are designed to prevent and prohibit unlawful discrimination against any qualified employee or applicant on the basis of race, color, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, military/veteran status, disability, genetic information, citizenship status, or any other unlawful classification to the extent protected by law. This policy of non-discrimination applies to all employment practices, including hiring, compensation, benefits, promotion, training and termination. Employees who engage in unlawful discrimination will be subject to disciplinary action, up to and including termination.

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