AR Supervisor

About RS Group

Across the industrial design, manufacturing and maintenance worlds, we’re the digital destination for product and service solutions to help our customers with the maintenance, repair and operation of their businesses. We provide global access to an unrivalled range of over 750,000 stocked industrial products. Each day our team of experts deliver solutions to resolve our customer’s challenges across design, procurement, inventory and maintenance. We consistently strive to deliver the best possible service to all of our customers and challenge ourselves to provide a seamless procurement experience.

We are one team. We deliver brilliantly. We do the right thing. We make every day better. These are our values. They unite our c.9,000 global colleagues and differentiate us from our competition. They are a mix of how we work today and how we must step up for the future. Most importantly, it is one set of values shaped by our people, for our people.

Together, we can make great things happen. Aim for amazing and beyond.

About the Role

Role Purpose

The AR Supervisor for Government Accounts will oversee and assist AR Analysts employees in the performance of their job duties such as responding to customer inquiries and resolving issues or complaints, billing and collecting. The Supervisor work week being a balanced combination of the following responsibilities, conducting training, auditing procedures or processes, ensuring effective work flow, answering questions and performing the core functions within his/her area.  The Supervisor is a process expert within the department, providing critical input to ensure all daily goals are achieved.. 

Additionally AR Supervisor plays a key role within the Accounts Receivable team by leading and supporting customer-focused initiatives and ensuring adherence to quality standards. This position collaborates closely with all AR members and engages with the continuous improvement team as needed to drive operational excellence and enhance product and process quality.

The role will supervise a team or AR Analysts that support the AR process of US Government Accounts

Key Responsibilities

• Investigates and resolves customer payment discrepancies, disputes, and inquiries in a timely and professional manner.
• Initiates and manages corrective actions related to billing errors, and customer complaints impacting receivables.
• Serves as the primary liaison with internal and external auditors regarding AR processes, documentation, and compliance related to Government Accounts
• Updates and maintains the RS Americas AR documentation system, ensuring accuracy and accessibility of financial records.
• Oversees the RS Americas records system related to accounts receivable, including aging reports, payment history, and audit trails.
• Acts as backup for his/her team during absences, ensuring continuity of operations.
• Supervises, trains, and mentors AR Analysts, ensuring adherence to best practices and continuous improvement in receivables management.
• Analyzes AR metrics and dashboards to support monthly financial reviews and cash flow forecasting.
• Maintains and improves work instructions and procedures for invoicing, collections, and dispute resolution in alignment with ISO and company standards associated with Government Accounts
• Act as a point of contact for escalations and resolution of complex cases that need to be resolved with other Support Areas inside the Company.
• Participate/provide input for meetings/sessions with Sales to resolve disputed cases and give follow-up on progress of open items/actions.
• Proactively participate in continuous improvement projects that will allow the Company to enhance AR processes.
• Find root causes of opportunities in Order to Cash processes and work with other Support Areas to improve them.
• Act as a Subject Matter Expert (SME) for training purposes and new employee’s onboarding specific to Government Accounts
• Assists in hiring and termination of AR Analysts employees.
• Organizes and oversees the schedules and work of assigned staff.
• Assist with time management (approvals/denials of PTO requests, bi-weekly timecard approvals, schedules, etc.) of team in time keeping system.
• Conducts performance evaluations that are timely and constructive. 
• Effectively train staff to the processes, service and core requirements of the job.
• Coach staff to support them in achieving the service expectations for their role.
• Process auditing of staff to ensure compliance with work processes are being adhered to.
• Identify and resolve department process exceptions.
• Monitor workloads within their designated area, ensuring there’s effective flow for quick, accurate and timely transactions. Resolving issues and reporting concerns to the appropriate person (manager or other departments), as well as identifying improvement opportunities and other necessary tasks to maintain workflow.
• Expertly perform the core AR tasks within the department, to support the achieving of the departments purpose, productivity, quality and service goals.
• Championing a service excellence belief, striving to make work easy for our customers. Both internally and externally.
• Resolving customer issues: both in the moment and working cross-functionally to close the loop and fix issues at root cause: through direct work or coordinating activity with other departments – regarding product issues, shipping problems, payment issues, and more.

 Essential Skills & Experience

• Bachelor’s degree in finance, Accounting, Business Administration, or related field preferred.
• Proven experience as a Collections Specialist or in a similar role (3-4 years).
• Strong understanding of order to cash processes.
• Excellent verbal and written communication skills
• Ability to handle difficult conversations and negotiate effectively.
• Proven experience with Collections Management tools.

Desirable Skills & Experience

• Proficiency in Microsoft Office Suite, especially Excel.
• Experience with accounting software and databases (SAP).
• High level of accuracy and attention to detail.
• Strong organizational and time-management skills.

Equal Employment Opportunity

RS Americas is an equal opportunity employer and maintains policies and practices that are designed to prevent and prohibit unlawful discrimination against any qualified employee or applicant on the basis of race, color, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, military/veteran status, disability, genetic information, citizenship status, or any other unlawful classification to the extent protected by law. This policy of non-discrimination applies to all employment practices, including hiring, compensation, benefits, promotion, training and termination. Employees who engage in unlawful discrimination will be subject to disciplinary action, up to and including termination.

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