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OtC Improvement Specialist (remote)


Warsaw, MZ, PL, 02-785

Brand:  RS Group
Function:  Finance
Work Location:  Working from home

OtC Improvement Specialist (remote)


About the role


The Customer Solution Delivery team objective is to support the delivery of operational excellence through incessant improvement with the focus on technology, process improvement and automation opportunities along with global standardization.  The primary role of a Customer Solution Performance Resolution agent is to manage various business exceptions from processing, root cause analysis and implementing process resolutions to continually improve the customer/supplier journey. This is a hands-on role providing expertise in terms of business processes and change methodology and supporting KPI’s with return of investments.


What you will enjoy doing to be successful in this role:

  • Manage a variation of O2C (Order to Cash) transactional exceptions by data analysis to be able to identify issues and root cause fixing
  • Work with the GSBS stakeholders to implement solutions for operational exceptions
  • Work with customers/suppliers to implement solutions for operational exceptions
  • Manage optimization of documents to maintain automation levels
  • Support the Solution Performance Hub with CI initiatives
  • Work with the Governance and Legal team to make sure all solutions are aligned to the RS ways of working
  • Support the Customer Solution Delivery Lead with the implementation of process improvement initiatives and migration of Transactional activities into the GSBS Solution Performance Hub
  • Be part of a culture of honest and open communication to get things done


What you will bring:


  • Fluent English 
  • French language would be advantageous but is not necessary 
  • Data analyst environment
  • Customer focussed environment
  • Proficient knowledge in systems SAP /RPA/ CRM would be beneficial but is not required 
  • Proficient PC Skills, including Microsoft packages
  • Strong communication skill with the ability to question and challenge existing processes
  • Motivation to learn and develop 


The good stuff

  • Working from home
  • Annual bonus
  • Stable employment
  • Private medical care
  • Lunch card
  • Co-finansing of holidays
  • Co-financing sports card
  • Work in international environment
  • Referal program
  • Internal saving program

We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone.

Grow in our learning and inclusive culture and be rewarded for your success. Whoever you are, whatever you do and wherever you are; it all starts here. 


We are RS Group.


RS Group is a global integrated omni-channel solutions partner for industrial B2B customers who design, build, and maintain industrial equipment and operations.  We are a FTSE 100 company with £2 billion in revenue, operating in 32 countries, shipping 60,000 parcels a day to over 1.2 million customers worldwide.

Our Vision is to be first choice for all our stakeholders, and we know that starts with our people. At RS we want everyone to show up to work as themselves and know that they will be supported and encouraged to develop and grow. We want work to be a place that excites and empowers, a place where you can be passionate and challenge people to think differently. 

We want to hire the best talent, people who share our values and understand that when we act with respect and humility, we can do great things.  That’s why we’ve put our purpose at the heart of our organisation, we want to make amazing happen for a better world. We empower our people to make a difference, innovate to make more possible and deliver to make it happen.

Are you ready to explore the possibilities?

Apply now »