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Customer Service Specialist


Warsaw, MZ, PL, 02-785

Brand:  RS Group
Function:  Customer Services
Work Location: 

Location: Warsaw 
Work model: stationary for the period of induction, later possibility to work hybrid


In this role you will be providing multi-channel support to our customers using: phone, email, online live chat. Employee at that position will process orders, maintain customer data, capture and handle any customer enquiries and complaints in an efficient manner. Employee will be working in multinational environment, cooperating and liaising with other departments such as Sales, Operations, Finance in Poland, Germany and the UK.

The role of a Customer Service Representative is about influencing customers while building long term relationships and is pivotal in providing the high-level service RS is known for.

What you will enjoy doing to be successful in this role:

  • Resolving any customer issues in a timely and effective manner and in accordance with best practice

  • Answering inbound customer calls

  • Being available on Live Chat for customers

  • Processing orders

  • Providing an excellent customer service experience to our customers


What you will bring:


  • Be excellent in Polish language and have good command of written and spoken English

  • Have experience in dealing with customers either face-to-face or via phone

  • Have excellent communication and interpersonal skills

  • Have the ability to adapt to the changing environment

  • Able to work under time pressure

  • Have computer skills (Microsoft applications, SAP knowledge is an advantage)


The good stuff

Innovators and pioneers. Rebels and creators. A global organization of optimists and specialists with big ambitions for the future. You can take control of your future here at RS. We offer all the benefits you’d expect to receive in a progressive global business:


  • Stable employment

  • Private medical care

  • Co-finansing of holidays

  • Sports card

  • Lunch card

  • Work in international environment

  • Internal and external trainings

  • Referral programme



We recognise that everyone is different and that the way in which people want to work and deliver at their best is different for everyone.

Grow in our learning and inclusive culture and be rewarded for your success. Whoever you are, whatever you do and wherever you are; it all starts here. 

Are you ready to explore the possibilities?



We are RS

We are committed to creating an inclusive environment where people thrive. We recognise that a diverse and representative workforce is critical to our success, and our aim is to create a business where people can be their best selves. Our employees expect this as a matter of course and it is fundamental to how we attract, develop, and hold on to the best talent.

We recruit and develop employees who are the best suited to the requirements of the job role, regardless of gender, ethnic origin, age, religion, sexual orientation, gender identity or disability.  We believe everyone should be able to bring their true self to work and be given the opportunities to succeed.  If you require any adjustments during this process to ensure you can bring your true self, please let us know.

Increasingly powered by digital technology, we’re our customers’ one-stop-shop for electronic products and industrial components. We began in a north-west London garage supplying spare parts to radio repair shops back in 1937 and we’ve kept transforming for over 80 years. Today, we’re using digital globally to revolutionise the way we do business and strengthen our position as the people engineers turn to for help, advice and knowledge.

We’re proud of what we’ve done, but we’re not sitting back. We’re always looking to make the customer experience simpler, faster and easier. We’re transforming markets and the impact of technology. We’ve widened our services portfolio with innovations from procurement and inventory solutions to 24/7 product support.

We’ve been on an incredible journey, but the best is yet to come; are you ready to join us?

Apply now »