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Technical Support Executive, China


Shanghai, SH, CN, 200126

Brand:  RS
Function:  Sales
Work Location: 

To be FIRST CHOICE to our customers                                                      

  • The technical support engineer is responsible for delivering an effortless customer experience by providing solutions and technical advisory as and when required.
  • The role should have a strong product applicational background which integrates technical service, marketing and sales capability.
  • Deliver and drive excellency in delivering RS value propositions to our customers in supporting Sales & Profit growth. Proactively support sales to secure the business.


Key Accountabilities

  • Quickly understand customers’ application, cooperate with customer R&D engineers and able to identify sales opportunity to promote RS products.
  • Technical advisor and subject matter experts for customers, on product enquiries/technical troubleshooting.
  • Contribute to the sales targets by working closely with sales and performing a high level of value-added activities set out by the business, work with the sales team to conduct the BOM conversion from the customer side.
  • Onsite support to the Customer Roadshow and/or In-House Seminar, answer questions and bring insights to specific customer key users in terms of any product or technical perspective.
  • Conduct product/application training to salesforce.
  • Deliver exceptional customer service via all channels (phone, emails) with the goal of ensuring that customer’s products, technical and website enquiry are met while maintaining service level agreements in a professional and courteous manner.
  • Providing effortless customer experience by proactively recommending changes to product information, alternatives and solutions.
  • Take on other tasks assigned by the manager


Person Specification

  • Fast learner and strong team player.
  • Excellent interpersonal skill as the role will coordinate with various stakeholders.
  • Degree level or equivalent.
  • 3 years above with FAE or product experience in the industrial sector. 
  • Demonstrated experience in component level identification, EE/ME/automation control, Test & Measurement equipment and Automation controls.
  • Strong knowledge of electricity.
  • Good communication both in Mandarin and English
  • Ability to work independently, under pressure and multitask.

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