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Director of Strategic Accounts

Location: 

Radnor, PA, US

Brand:  RS Integrated Supply Solutions
Function:  Sales
Work Location:  Working from home

ABOUT US:
RS Integrated Supply is a rapidly growing leader and global provider of comprehensive supply chain services that drive increased productivity and profitability for our clients, including: Supply Chain Services, Asset Services, Master Data Leadership SM and Technology. We currently deliver our highly focused expertise through integration at more than 220 customer sites across the North America, Europe, and Singapore.  

 

ABOUT THE ROLE
Director of Strategic Accounts will work directly with specific Strategic Customers & Synovos Sales, Operational & Executive Team members to ensure Contract Obligations are met/exceeded while enhancing customer relationships, profitability & customer satisfaction across the Life Cycle of the customer engagement. 

 

KEY RESPONSIBILITIES
•    Ensure High Customer Satisfaction & Loyalty across Customer Life Cycle – From proposal, commercial model development, contract signing, implementation, ongoing engagement, expansion and/or dis-engagement
•    Develop senior level relationships with the customers and maintain the communication matrix for each assigned account.
•    Achieve retention and growth targets for assigned accounts
•    Negotiate contract renewals while achieving targets for profitability and long-term agreements
•    Work within the Continuous Improvement Process to assess & enhance customer satisfaction, relationship, sales & profitability across “life” of customer
•    Enhance Synovos ability to sign on additional plants/sites during contract life cycle and support annual targets for organic growth
•    Engage with the Customer upon contract “signing” and work with the General Managers and Site Directors for assessing the “customer relationship & experience” throughout the implementation & “expansion” process. 
•    Work closely with the Customer to ensure expectations are met/exceeded across initial sites and opportunity for expansion provided across new sites as appropriate.  
•    Work with General Manager(s), VP of Operations & Rapid Launch Leaders to develop & deploy a quarterly scoreboard of KPI’s and an ongoing Customer Feedback Loop for Continuous Improvement.
•    Work with Management Team to establish an internal feedback and Account review ss to ensure project plans & milestones are communicated across functions to minimize “gaps” and proactively identify “conflicts.”
•    Deploy and facilitate a Consistent, Quarterly Customer Scorecard & Continuous Improvement Process across Strategic Accounts.  Other duties as assigned.

 

CANDIDATE REQUIREMENTS
•    Demonstrate leadership 
•    Ability to run financial modeling and understand impact to customer and Synovos P&L.
•    Demonstrative advanced analytical skills, including Excel, MS Word, PowerPoint and other systems.
•    Ability to influence decision makers both internally and externally
•    Ability to develop strong customer relationships
•    Strong communication skills - both verbally and in writing.
•    Ability to follow through and provide excellent customer service internally and externally.
•    Strong problem-solving skills, ability to prioritize and multi-task.
•    Must demonstrate sound business judgment and decision-making skills.
•    Bachelor’s Degree in Business Administration 
•    10+ years’ experience

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