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Dir. Strategic Accts


Radnor, PA, US

Brand:  Synovos
Function:  Finance
Work Location: 

Director of Strategic Accounts 


Director of Strategic Accounts will work directly with specific Strategic Customers & Synovos Sales, Operational & Executive Team members to ensure Contract Obligations are met/exceeded while enhancing customer relationships, profitability & customer satisfaction across the Life Cycle of the customer engagement. 
Essential Functions:
•    Ensure High Customer Satisfaction & Loyalty across Customer Life Cycle – From proposal, commercial model development, contract signing, implementation, ongoing engagement, expansion and/or dis-engagement
•    Develop senior level relationships with the customers and maintain the communication matrix for each assigned account.
•    Achieve retention and growth targets for assigned accounts
•    Negotiate contract renewals while achieving targets for profitability and long-term agreements
•    Work within the Continuous Improvement Process to assess & enhance customer satisfaction, relationship, sales & profitability across “life” of customer
•    Enhance Synovos ability to sign on additional plants/sites during contract life cycle and support annual targets for organic growth
•    Engage with the Customer upon contract “signing” and work with the General Managers and Site Directors for assessing the “customer relationship & experience” throughout the implementation & “expansion” process. 
•    Work closely with the Customer to ensure expectations are met/exceeded across initial sites and opportunity for expansion provided across new sites as appropriate.  
•    Work with General Manager(s), VP of Operations & Rapid Launch Leaders to develop & deploy a quarterly scoreboard of KPI’s and an ongoing Customer Feedback Loop for Continuous Improvement.
•    Work with Management Team to establish an internal feedback and Account review ss to ensure project plans & milestones are communicated across functions to minimize “gaps” and proactively identify “conflicts.”
•    Deploy and facilitate a Consistent, Quarterly Customer Scorecard & Continuous Improvement Process across Strategic Accounts.  Other duties as assigned.


Required Skills
•    Demonstrate leadership 
•    Ability to run financial modeling and understand impact to customer and Synovos P&L.
•    Demonstrative advanced analytical skills, including Excel, MS Word, PowerPoint and other systems.
•    Ability to influence decision makers both internally and externally
•    Ability to develop strong customer relationships
•    Strong communication skills - both verbally and in writing.
•    Ability to follow through and provide excellent customer service internally and externally.
•    Strong problem-solving skills, ability to prioritize and multi-task.
•    Must demonstrate sound business judgment and decision-making skills.


Required Experience
•    Bachelor’s Degree in Business Administration 
•    10+ years’ experience

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