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IT Support Analyst


North Ferriby, GB, HU14 3BQ Newport, GB, NP19 4PQ

Brand:  RS Safety Solutions
Function:  Digital & Technology
Work Location:  Office based

Title: IT Support Analyst


Role Type: Permanent, Full-time


Location: Kingston upon Hull (HU14 - Melton) or Newport (NP19)


This is an exciting opportunity to join an established, FTSE 100, market-leading organisation offering exposure and onward development in all areas of IT support.


Responsibilities of the role


In general, you will work on maintaining the helpdesk by responding to tickets within the agreed SLA timeframes and amongst other undertakings you will:


  • Install and setup new equipment.
  • Setup new users who have joined our organisation
  • Resolve varied IT issues as and when they occur
  • Manage the network (switches/AP’s)
  • Maintain the FortiGate Firewall
  • Deal with web enquiries
  • Manage printers (Copiers/Lasers/Label printers)
  • Provide remote support to WFH users
  • Work to maintain our servers including vSphere and Windows Server 2016 to 2022
  • Supporting SQL Server 2019
  • Microsoft Office 365
  • Support SAP Business One
  • Support on our Website
  • CCTV


We are looking for someone who:


  • Existing experience of IT support
  • Aspires to develop in all areas of Support (server-side, network, desktop, etc.)
  • Desire to work in a varied environment
  • Likes receiving direct feedback on working performance




  • Experience of using SAP Business One would be great


We are RS Safety Solutions


RS Safety Solutions are a part of the RS Group (formerly Electrocomponents) who are a global integrated omni-channel solutions partner for industrial B2B customers who Manufacture, design, build, and maintain industrial products and equipment.  We are a FTSE 100 company with £2 billion in revenue, operating in 32 countries, shipping 60,000 parcels a day to over 1.2 million customers worldwide.


Our Vision is to be first choice provider of Personal Protective Equipment for all our stakeholders, and we know that starts with our people. At RS we want everyone to show up to work as themselves and know that they will be supported and encouraged to develop and grow. We want work to be a place that excites and empowers, a place where you can be passionate and challenge people to think differently. 


We want to hire the best talent, people who share our values and understand that when we act with respect and humility, we can do great things.  That’s why we’ve put our purpose at the heart of our organisation, we want to make amazing happen for a better world. We empower our people to make a difference, innovate to make more possible and deliver to make it happen.


Are you ready to explore the possibilities?

Apply now »