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IT Service Analyst - EMEA


GB FR Corby, ENG, GB, NN17 9FH FR Rumily, FR, 74150 Beauvais, 60, FR, 60031 FR FR FR London, ENG, GB, N1C 4AG

Brand:  RS Group
Function:  Digital & Technology
Work Location:  Working from home

Remote/Working from Home - This role can be based remotely in the UK or France


This role is to support the Infrastructure Vendor and Contracts Manager in the delivery of End User Computing services via an outsourced 3rd party by ensuring Software Licenses, and client hardware is procured, and stock levels are monitored and maintained at agreed levels and in line with demand. The roles will assist with contract renewals, monitor software usage to ensure legal compliance, and procure hardware to enable delivery of the end user service.


You will also be responsible for:

  • Centrally tracking all software and hardware renewals and reviewing requirements proactively
  • Accountable for ensuring hardware stock levels are maintained
  • Avoiding unnecessary purchases through accurate inventory management
  • Supporting annual stock checks
  • Reporting on stock, requests, and usage
  • Enabling efficient financial control of hardware assets. 
  • Maintaining client lifecycle plan
  • Co-ordinating the introduction and release of client models
  • Reporting on client lifecycle status
  • Assisting with contract renewals for the procurement of software, landlines, mobile phones, printers, and client hardware.
  • Support the Configuration Management process.
  • Support Service Delivery Management Incident, Problem and Change processes
  • Support Continuous Improvements within Technology.
  • Support the budget and forecast process ensuring robust financial control processes and procedures of hardware/software purchasing are maintained and adhered to. Also providing cost savings through improvements of processes.


What we’re looking for:


  • 3+ years’ experience (of Process, People, Technology) in a global Support and Service Delivery role – ideally experience in working across EMEA
  • Solid understanding of Configuration and Request Management processes and how they drive business processes.
  • Experience of understanding, communicating, and negotiating IT contracts
  • Effective at building and sustaining stakeholder relationships across all levels of the organisation, both within IT and beyond, and globally
  • Excellent prioritising and planning skills to organise and prioritise workload to tight deadlines and under pressure
  • Experience of MS Office applications, including Strong Excel knowledge and can understand and learn new technologies
  • A passion for Service Improvement
  • Able to chair and conduct meetings, create meeting minutes, track issues and actions to closure, support and drive the decision-making process.
  • Ability to make decisions based on business needs and explain the reasoning/judgement behind the decisions.


We are RS Group

RS Group plc (formerly known as Electrocomponents plc) is a leading global omni-channel industrial product and service solutions provider to customers who are involved in designing, building and maintaining industrial equipment and operations, safely and sustainably. We stock more than 700,000 industrial and electronic products, sourced from over 2,500 leading suppliers, and provide a wide range of product and service solutions to over 1.2 million customers. With operations in 32 countries, we trade through multiple channels and ship over 60,000 parcels a day.

Our vision is to be first choice for all our stakeholders, and we know that starts with our people. At RS we want everyone to show up to work as themselves and know that they will be supported and encouraged to develop and grow. We want work to be a place that excites and empowers, a place where you can be passionate and challenge people to think differently. 

We want to hire the best talent, people who share our values and understand that when we act with respect and humility, we can do great things.  That’s why we’ve put our purpose at the heart of our organisation, we want to make amazing happen for a better world. We empower our people to make a difference, innovate to make more possible and deliver to make it happen.


RS Group Brands:  RS, Allied Electronics & Automation, RS PRO, OKdo, DesignSpark, IESA, Synovos, Needlers and Liscombe.


Are you ready to explore the possibilities?

Apply now »