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Product Customer Service Rep


Fort Worth, TX, US, 76118

Brand:  RS Americas
Function:  Product & Supplier Management
Work Location:  Hybrid

We are RS Group.

RS Group is a global integrated omni-channel solutions partner for industrial B2B customers who design, build, and maintain industrial equipment and operations.  We are a FTSE 100 company with £2 billion in revenue, operating in 32 countries, shipping 60,000 parcels a day to over 1.2 million customers worldwide.

Our Vision is to be first choice for all our stakeholders, and we know that starts with our people. At RS we want everyone to show up to work as themselves and know that they will be supported and encouraged to develop and grow. We want work to be a place that excites and empowers, a place where you can be passionate and challenge people to think differently. 

We want to hire the best talent, people who share our values and understand that when we act with respect and humility, we can do great things.  That’s why we’ve put our purpose at the heart of our organisation, we want to make amazing happen for a better world. We empower our people to make a difference, innovate to make more possible and deliver to make it happen.

Footnote: RS Group Brands:  RS, Allied Electronics & Automation, RS PRO, OKdo, DesignSpark, IESA, Synovos, Needlers and Liscombe.


Product Customer Service Representative

Job Description

  • Quick and accurate response to RFQ’s for “non-standard” product. 
  • Material number creation for sales requests which are high priority and should be done accurately as to not impede the sales or purchasing process.
  • Assist with continuous improvement efforts


Location: Fort Worth, TX

Remote/Office Location/Hybrid: Hybrid

Employment Type: Permanent


About the role

Allied sells millions of different SKU’s, among 500+ manufacturers.  Not all parts/SKU’s are built into the Allied ERP system.  In fact, 10’s of millions of them are not.  When this is the case, or the Manufacturer has requested the sales dept not reach out directly, we process the request for quote, and return to one of our 400+ Sales/CSR reps (our internal customers) globally.  In doing so we’re to maintain working knowledge of how to do this properly, among all 500+ of our vendors.  Adhering to vendor guidelines regarding these types of requests so that we can quote quickly, and correctly.  Which is an important aspect of closing sales.  Another responsibility of this role is to build part information into Allied’s ERP system and be sure this is done properly as to not create any issues in the future for the purchasing or sales process if this was done improperly. We also assist sales if they are unsure where to direct a question regarding a part or issue.  Along the way there are issues which may arise which identify room for improvement in processes.  From there we take an active role to see these are addressed.  Then assist creating new process/standards as to enhance our service within the org.


What we’re looking for


  • High school diploma or general education degree (GED) and one-two years related experience and/or training, or equivalent combination of education and experience
  • Ability to efficiently and professionally interact with internal and external stakeholders
  • Experienced in working with colleagues across various functions to meet unique needs of internal and external clients
  • Creative problem-solving skills
  • Ability to personally make and own informed decisions
  • Strong written/verbal communication skills
  • Detail oriented, prioritizing accuracy over speed
  • Ability to maintain accuracy, speed, and professionalism with a dynamic workload and aggressive service level agreements with internal clients
  • Ability to organize and quickly access multiple tools, including notes, files, web-based repositories, and technology-based tools
  • Basic proficiency in Microsoft Office tools, including Access, Excel, and Outlook


  • Preferred college education or equivalent combination of education and experience
  • Basic proficiency in Microsoft Power BI or similar Business Intelligence tool
  • Basic proficiency in SAP


A bit about you

An individual with a curious mindset, positive attitude, high attention to detail, and eager to learn.  An aspirational mindset and willingness to work collaboratively, solving problems and helping our valued customers to solve their problems.  A self-starting team player who is eager to gain expertise through explorative learning.  A flexible mindset who can focus on quality, productivity, and improvement.


Are you ready to explore the possibilities?


Equal Employment Opportunity

Allied is an equal opportunity employer and maintains policies and practices that are designed to prevent and prohibit unlawful discrimination against any qualified employee or applicant on the basis of race, color, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, military/veteran status, disability, genetic information, citizenship status, or any other unlawful classification to the extent protected by law. This policy of non-discrimination applies to all employment practices, including hiring, compensation, benefits, promotion, training and termination. Employees who engage in unlawful discrimination will be subject to disciplinary action, up to and including termination.


Nearest Major Market: Fort Worth
Nearest Secondary Market: Dallas

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