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Customer Service Assoc

Location: 

Fort Worth, TX, US, 76118

Brand:  Allied Electronics
Function:  Customer Services
Work Location:  Hybrid

We are RS Group.

RS Group is a global integrated omni-channel solutions partner for industrial B2B customers who design, build, and maintain industrial equipment and operations.  We are a FTSE 100 company with £2 billion in revenue, operating in 32 countries, shipping 60,000 parcels a day to over 1.2 million customers worldwide.

Our Vision is to be first choice for all our stakeholders, and we know that starts with our people. At RS we want everyone to show up to work as themselves and know that they will be supported and encouraged to develop and grow. We want work to be a place that excites and empowers, a place where you can be passionate and challenge people to think differently. 

We want to hire the best talent, people who share our values and understand that when we act with respect and humility, we can do great things.  That’s why we’ve put our purpose at the heart of our organization, we want to make amazing happen for a better world. We empower our people to make a difference, innovate to make more possible and deliver to make it happen.

 

Footnote:

RS Group Brands:  RS, Allied Electronics & Automation, RS PRO, OKdo, DesignSpark, IESA, Synovos, Needlers and Liscombe.

 

Core Purpose of My Role & What decisions I’m empowered to make

The primary purpose of this position is to distribute and/or process customer quotes and purchase orders, process shipping escalation requests and act as a support to the Sales and Service teams.

Key Deliverables for my role

  • Retrieving distributing and/or entering customer quotes from email and customer quoting platforms
  • Retrieving, distributing, acknowledging and/or entering or updating customer purchase orders from email and customer or 3rd party E-Commerce platforms
  • Customer Account assignment coding
  • Engage with ISRs to ensure orders are processed timely
  • Administrative duties on customer E-Commerce platforms as required
  • Process purchase order exceptions through EDI Workflow
  • Research/vet shipping escalation requests within InvGate
  • Performs other duties as assigned
     

Key relationships for my role/Who do I need to consult with?

Work regularly requires interaction with other departments, frequently sales, and managers outside work unit to resolve mutual problems and to collaborate on work while ensuring internal satisfaction and service is maintained.

Who do I need to keep informed and engege with?

Internal : Consistency of processes and experience for customers is key, therefore, remaining engaged with direct colleagues is a priority, while also keeping managers and other departments informed of concerns and successes for customers, especially Sales.

External : N/A

Useful Experience

Essential:

  • Excellent Microsoft Office skills
  • Strong written/verbal communications and follow-up skills
  • Ability to collaborate with colleagues
  • Strong attention to detail
  • Highly organized
  • Ability to multi-task
  • Ability to work or interpret data independently
     

Desirable:

  • Previous experience with purchase order s , quote s and/or e-commerce platforms
     

Equal Employment Opportunity
Allied is an equal opportunity employer and maintains policies and practices that are designed to prevent and prohibit unlawful discrimination against any qualified employee or applicant on the basis of race, color, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, military/veteran status, disability, genetic information, citizenship status, or any other unlawful classification to the extent protected by law. This policy of nondiscrimination applies to all employment practices, including hiring, compensation, benefits, promotion, training and termination. Employees who engage in unlawful discrimination will be subject to disciplinary action, up to and including termination.

 

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Nearest Major Market: Fort Worth
Nearest Secondary Market: Dallas

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