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Business Process Manager


Fort Worth, TX, US, 76118

Brand:  Allied Electronics
Function:  Warehouse Ops
Work Location:  Hybrid

We are RS Group.

RS Group is a global integrated omni-channel solutions partner for industrial B2B customers who design, build, and maintain industrial equipment and operations.  We are a FTSE 100 company with £2 billion in revenue, operating in 32 countries, shipping 60,000 parcels a day to over 1.2 million customers worldwide.

Our Vision is to be first choice for all our stakeholders, and we know that starts with our people. At RS we want everyone to show up to work as themselves and know that they will be supported and encouraged to develop and grow. We want work to be a place that excites and empowers, a place where you can be passionate and challenge people to think differently. 

We want to hire the best talent, people who share our values and understand that when we act with respect and humility, we can do great things.  That’s why we’ve put our purpose at the heart of our organisation, we want to make amazing happen for a better world. We empower our people to make a difference, innovate to make more possible and deliver to make it happen.

Footnote: RS Group Brands:  RS, Allied Electronics & Automation, RS PRO, OKdo, DesignSpark, IESA, Synovos, Needlers and Liscombe.


Business Process Manager

Job Description

  • Work with Functional Leadership teams to meet and exceed CI targets aligned to the strategic priorities and goals
  • Operate as role model leadership expert for end-to-end process management, nurturing a culture of process discipline and operational excellence
  • Responsible for Value Stream Mapping of core business processes and the implementation of process compliance metrics. Targeted to identify, prioritize and deliver opportunities to remove waste and drive best practices
  • Lead, facilitate and influence process improvement initiatives in order to feed, develop and grow the CI/Lean pipeline and deliver year on year efficiencies
  • Support prioritization and control of process change requests and pipeline delivery, ensuring projects and benefits are tracked and reported in accordance with the Group CI standards
  • Deliver CI training and coaching CI activities to develop the internal support network
  • Establish a seamless and positive internal and external customer experience:
  • Proactively seek and action feedback from internal and external customers on the end-to-end process
  • Progressively working to align internal processes with customer journeys
  • Understand impact on departmental KPIs for any change and ensure stakeholders are aligned with impacts to the measures or benefits realised
  • Driving innovation in the process by continually benchmarking against external leading practices and across regions; establishing ongoing initiatives to enhance capability and efficiency
  • Identifying, prioritizing and championing process improvement implementations/ automation opportunities
  • Leveraging differences in operational practices to effect improvements to process efficiency and customer experience


Location: Fort Worth

Remote/Office Location/Hybrid: Hybrid

Employment Type: Full Time


About the role

As a member of the Business Process Team, play a key role in the deployment of a Lean CI culture in the Americas as a core way of working, that supports and enables the delivery of our strategic growth plans, through simple and scalable processes. This role supports a change across end-to-end processes, for a governance structure that supports and fosters global best practice adoption, and for driving efficiencies & simplification re process, systems and customer experience.

Responsibility for delivering core process changes, maximizing alignment opportunities with Group, and in defining and establishing consistent Process KPI’s and targets:

  • Value stream map end-to-end business processes to identify and prioritize failure demand, waste removal and customer experience opportunities
  • Identifies and implements leading practices to simplify and streamline customer processes, including facilitation of major process design decisions to improve customer experience and drive efficiency and scale
  • Ensures standard operating procedures and end-to-end process maps are established and maintained to align with process changes and support delivery execution
  • Audits/monitors, benchmarks and provides balance scorecard reports on process delivery within the Americas
  • Identifies and drives process & intelligent assistance automation deployments for the Americas


What we’re looking for


  • Experience in influencing, driving and delivery of transformational program across functions
  • Direct Lean/Six Sigma CI practitioner experience to a minimum of Green Belt accreditation, preferably Black Belt qualified
  • Highly skilled in building strong external and internal relationships across all levels, up to and including Exec Leadership, in order to influence and drive change
  • Experience of partnering with Senior Management teams to support Lean Six Sigma
  • Direct experience of training, mentoring and coaching others
  • Adept at looking cross-functionally, weighing competing ideas and priorities vs. the needs of internal and external customers in order to create solutions to drive the business forward
  • Skilled in managing a portfolio of business issues that cross short-term and long-term functional objectives and delivering CI business results through others
  • Intellectually curious about the external environment, leading practices and market trends; applies these insights to their work
  • Understands and seeks out knowledge of the business; applies this through constructive feedback, coaching and open knowledge sharing
  • Motivates self to learn, grow and achieve while motivating to do the same. Builds the knowledge and capability of others and the organization; always anticipating future capability needs


  • Direct Distribution Industry Experience and specifically as part of a process-driven environment
  • Experience working for a multinational organization, working with and influencing colleagues internationally & in a cross matrix operating model
  • Lean Six Sigma Black belt certified (or equivalent) with 2 years+ experience 
  • Experience of leading and facilitating Kaizen events (or equivalent)
  • Creating simulation models


A bit about you

Entrepreneurial mindset and outcome oriented. An ability to envision big picture and implement tactically. Comfortable setting self-direction and influencing others.


Are you ready to explore the possibilities?


Equal Employment Opportunity Allied is an equal opportunity employer and maintains policies and practices that are designed to prevent and prohibit unlawful discrimination against any qualified employee or applicant on the basis of race, color, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, military/veteran status, disability, genetic information, citizenship status, or any other unlawful classification to the extent protected by law. This policy of non-discrimination applies to all employment practices, including hiring, compensation, benefits, promotion, training and termination. Employees who engage in unlawful discrimination will be subject to disciplinary action, up to and including termination.


Nearest Major Market: Fort Worth
Nearest Secondary Market: Dallas

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