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Implementation Technician

Location: 

Field Based, GB

Brand:  RS
Function:  Customer Services
Work Location: 

Location - Hull - St Helens

About the role:

 

As an Implementation Technician you will be supporting the on-boarding of existing and future Managed Inventory Services, including ScanStock, VendStock, ConnectPoint & RS Plus Services, via a defined implementation process to ensure a smooth handover into business as usual. You will support with wider Value Added Services team where appropriate in scoping and validating opportunities to ensure the correct solution is being proposed.

 

You will work in conjunction with the Solutions Implementation Manager, and Head of Implementation, to ensure that consistent, scalable processes are established and observed and to be a subject matter expert on all aspects of RS Inventory Solutions and have a thorough understanding of all end-end processes.

 

Key accountabilities:

 

  • Implement industry recognised best practice project installations for Inventory Solutions and acceptance into service frameworks including support for ongoing implementations around break fix & service issue resolution.
  • Work with senior management to implement on-boarding of new customer installations from initial sales visit through customer proposal to systems configuration, installation at customer site (including end user training) and then handover to branch network for business as usual activity such as ongoing replenishment.
  • Support the physical configuration of any hardware (Vending machines, ConnectPoint terminal) along with autonomous break fix support for:
    • Electrical and Mechanical repairs
    • Software troubleshooting
    • Firmware maintenance
    • Machine servicing
    • Connectivity issues
    • Any other hardware & software issues
  • Support customers in identifying and implementing connectivity requirements for Industrial Vending machinery (could include; Fixed IP/Domain/ DNS/WebService/Inbound & Outbound Ports)
  • Provide customers with training to support and service hardware/software relating to Inventory Solutions.
  • Install RS ConnectPoint systems and provide customers with training and support with PurchasingManager & related procurement tools
  • Be a brand ambassador for RS Components and ensure that customers fully understand the benefits of Inventory Solutions and have the ability to articulate this to customers.
  • Coordinate with internal stakeholders and functional representatives to ensure that all practical implementation steps are completed effectively.
  • Work with the Managed Inventory Representatives to coordinate planned range expansions to existing Inventory Solutions to ensure consistency of service is maintained.
  • Develop strong relationships with the wider sales team to support the sales growth of Inventory Solutions - supporting the qualification and conversion of sales opportunities.
  • Perform against KPIs relating to Value Added Services.

 

What we’re looking for:

 

  • Appreciation of Managed Inventory Services & eCommerce procurement tools.
  • Experience of working within a service/sales role with direct customer interaction.
  • Ability to quickly understand customer needs and ensure solutions are tailored accordingly.
  • Understanding and appreciation of warehousing/stores management techniques.
  • Understanding of warehousing/stores management, experienced in developing optimum layouts and appropriate storage solutions.
  • Self-motivated, flexible and organised.  Demonstrates the ability to prioritise workloads multi-task and act on own initiative.
  • Ability to work with sales teams to support growth opportunities through effective customer implementations.
  • Forms positive relationships, strives for high performance and is focussed on their own personal development.
  • Strong interpersonal and communication skills.
  • Adaptable and quick to learn.
  • Demonstrable Planning, Time Management and Prioritisation skills, with a flexible approach time management.
  • Strong IT skills with good working knowledge of Microsoft office, especially Excel.

 

We are RS Group.

 

RS Group is a global integrated omni-channel solutions partner for industrial B2B customers who design, build, and maintain industrial equipment and operations.  We are a FTSE 100 company with £2 billion in revenue, operating in 32 countries, shipping 60,000 parcels a day to over 1.2 million customers worldwide.

 

Our Vision is to be first choice for all our stakeholders, and we know that starts with our people. At RS we want everyone to show up to work as themselves and know that they will be supported and encouraged to develop and grow. We want work to be a place that excites and empowers, a place where you can be passionate and challenge people to think differently. 

 

We want to hire the best talent, people who share our values and understand that when we act with respect and humility, we can do great things.  That’s why we’ve put our purpose at the heart of our organisation, we want to make amazing happen for a better world. We empower our people to make a difference, innovate to make more possible and deliver to make it happen.

 

Are you ready to explore the possibilities?

 

Apply now »