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Head of HR Shared Services


Corby, ENG, GB, NN17 9FH London, ENG, GB, N1C 4AG

Brand:  RS Group
Function:  Human Resources
Work Location:  Hybrid

Location: This role is offered on a permanent basis. It is a hybrid role, offering a combination of being able to work remotely and travelling to our sites.


About the opportunity

At the heart of our organisation are our people and we are passionate about creating a world-class scalable People Function to support our aggressive growth ambitions and instil a positive culture and mindset.


As part of our transformation, we are looking for a Head of HR Shared Services. This is a fantastic opportunity to create and lead RS Group’s global People Services team and is responsible for shaping, influencing, and implementing a new global service delivery model for the People function.


You will be responsible for the effectively delivery of a global team delivering query resolution, transactional support, systems administration, content management, automation, and continuous improvement.


What you will do

  • Develop the overall global People Services strategy, including development of the service proposition, detailed definition of the core People processes and the impact on people, process and technology.
  • Build the People Services team in support of the transformational strategy; building a high performing, engaged and solutions focussed team with a passion for delivering excellent customer service.
  • Ensure the function has accurate reporting and appropriate analytics to support and enhance management decision making and measuring performance.
  • Improve existing offerings and develop solutions that deliver an exceptional experience to employees and managers throughout their journey - from onboarding through off-boarding
  • Deliver best in class service and support to the People Team, managers, and our employees
  • Ensure a culture and focus on continuous improvement and innovation to improve the effectiveness of the team and value of the function.
  • Foster a workplace of continuous feedback, driving a culture of learning and accountability.


A bit about you

  • Experience in setting up and managing a global shared services model and transformation of the People function.
  • Experience of working in a global business
  • Excellent understanding of the value of data and insight as an enabler for the function.
  • Understanding technology capabilities and dependencies; strong working knowledge of Success Factors and a case management system is desirable.
  • Can do attitude – the ambition and drive to challenge, deliver excellence and be positive about change
  • Strong professional impact – credibility and integrity are key.
  • Experience with coaching, developing, and directing a team based in multiple locations and markets


We are RS Group.

RS Group is a global integrated omni-channel solutions partner for industrial B2B customers who design, build, and maintain industrial equipment and operations.  We are a FTSE 100 company with £2 billion in revenue, operating in 32 countries, shipping 60,000 parcels a day to over 1.2 million customers worldwide.


Our Vision is to be first choice for all our stakeholders, and we know that starts with our people. At RS we want everyone to show up to work as themselves and know that they will be supported and encouraged to develop and grow. We want work to be a place that excites and empowers, a place where you can be passionate and challenge people to think differently. 


We want to hire the best talent, people who share our values and understand that when we act with respect and humility, we can do great things.  That’s why we’ve put our purpose at the heart of our organisation, we want to make amazing happen for a better world. We empower our people to make a difference, innovate to make more possible and deliver to make it happen.


Don’t meet every single requirement? Studies have shown that some people are less likely to apply to jobs unless they meet every single requirement. At RS Group we are dedicated to building a diverse, inclusive, and authentic culture, so if you’re excited about this role but your past experience doesn’t align perfectly with everything in the job description, we encourage you to apply. You may be just the right candidate for this or other roles.


Are you ready to explore the possibilities?

Apply now »