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Digital Insight Analyst

Location: 

Corby, ENG, GB, NN17 9FH

Brand:  RS
Function:  Digital & Technology
Work Location:  Hybrid

Location: Corby/ London

Remote/Office/Hybrid: Hybrid

Employment Type: Permanent

 

About the role

 

RS Group’s Digital department’s purpose is to transform our business to provide an unrivalled digital experience for our customers. The Digital Insight Analyst is a key critical role in delivering this purpose and hitting commercial targets through web experience improvements. As we start to optmise more of our online experiences it’s important that we focus on areas that drive the largest commercial gain.

 

The Digital Insight Analyst is responsible for identifying areas of opportunity across the Digital customer experience via our current data and insight tools. These insights will drive conversion rate optimisation by shaping the product backlogs and help the prioritisation of the delivery & experimentation pipelines.

 

What are we looking for

 

  • Act as lead subject matter expert and point of contact for commercial optimisation teams on Digital insights.
  • Responsible for analysing our current data points to identify opportunities and areas of improvement on the web.
  • Supporting the creation of measurement frameworks with Product Owners to track approved KPI’s.
  • Use data and wider commercial knowledge to support and challenge the Digital Optimisation teams around their decision making and development pipeline.
  • Responsible for producing dashboards highlighting key customer paths and tracking specific page KPI’s e.g. Add to carts, bounce rates etc.
  • Undertake regular in-depth analysis on KPI performance across the Digital experience.
  • Weekly reporting and understanding of Digital KPI’s across the domains – Red/Amber/Green status.
  • Building close working relationships with the Product management, Experimentation, MarTech (data layer) & Business insights areas of the business.
  • Review and analyse the competitor landscape to generate new insights for the Digital delivery teams.

 

Essential

 

  • Experience using Adobe Analytics (preferred) or Google Analytics
  • Search platform / search user journey experience
  • Ability to manipulate large data sets together using a visualisation tool such as PowerBi
  • Experience using omni-channel, multi-touch attribution
  • Strong problem-solving skill set and commercially astute
  • Excellent communication skills, you’ll be comfortable presenting to large groups at all levels
  • Experience of having worked in a Digital orientated business
  • Ability to multi-task across numerous projects.
  • Strong teamwork and stakeholder management skills
  • Experience working with Agile & Continuous product discovery methodologies

 

We are RS Group

 

RS Group is a global integrated omni-channel solutions partner for industrial B2B customers who design, build, and maintain industrial equipment and operations.  We are a FTSE 100 company with £2 billion in revenue, operating in 32 countries, shipping 60,000 parcels a day to over 1.2 million customers worldwide.

 

Our Vision is to be first choice for all our stakeholders, and we know that starts with our people. At RS we want everyone to show up to work as themselves and know that they will be supported and encouraged to develop and grow. We want work to be a place that excites and empowers, a place where you can be passionate and challenge people to think differently. 

 

We want to hire the best talent, people who share our values and understand that when we act with respect and humility, we can do great things.  That’s why we’ve put our purpose at the heart of our organisation, we want to make amazing happen for a better world. We empower our people to make a difference, innovate to make more possible and deliver to make it happen.

 

We are an inclusive, disability confident employer and welcome you to apply.

 

Are you ready to explore the possibilities?

 

Apply now »