Delivery Manager

RS Group plc is a global omnichannel solutions partner for industrial customers and suppliers. Our business has operations in three geographical regions – the Americas, EMEA and APAC, supported by global organisations for supply chain, corporate functions, marketing, and product & supplier management.

Our market today is large, fragmented, local in nature and digitally immature. Only a few international distributors serve it, with many regional and local providers], who largely trade offline. Currently, we estimate the global market value to be c.£400bn, with our global market share <1%. We stock over 2,500 supplier brands, 500k products and 63% of our sales are digital.

RS Group plc is going through a period of change, as part of our Destination 2025 strategy, which positions us as becoming the first choice for customers, suppliers, people, and communities. Our strategic priorities are:

• Best customer and supplier experience
• High-performance team
• Operational excellence
• Innovation
• Reinvestment to accelerate growth

RS Group is committed to creating an inclusive environment where people thrive. We recognise that a diverse and representative workforce is critical to our success, and our aim is to create a business where people can be their best selves. Our employees expect this as a matter of course and it is fundamental to how we attract, develop, and hold on to the best talent.

In line with our D&I policy, we recruit and develop employees who are the best suited to the requirements of the job role, regardless of gender, ethnic origin, age, religion, sexual orientation, gender identity or disability.

ABOUT THE ROLE

The Delivery Manager is a critical role in delivering our challenging digital transformation agenda. This is a permanent role.

The purpose of this role is to manage a team of Scrum Masters and deliver change across our Digital and Customer systems, creating a digital delivery roadmap, costed and resourced to maximise pace and quality of execution supporting ROI on investments to drive conversion, sales and margin benefits. This includes identifying opportunities, creating estimates to support business cases and working with stakeholders across multiple teams, UX and Agile development & IT teams. This is a fantastic opportunity for an individual to drive real change in the transformation of our Digital experience & technology.

The team: We are ‘For the Inspired’ - providing inspiration and solutions across the engineering and technology challenges of the future. Our mission is to Become First Choice, delivering the very best B2B digital experience for our customers every time by being:

• Accountable – we are committed to attracting the best talent. We allow individuals and teams to express their passion and creativity with clear mechanisms for delivery
• Passionate – our stellar growth is driven by a passion for delivering the very best customer experience
• Innovative and collaborative – we try new things and we succeed (and fail!) as a team
• Aspirational and acting with Integrity – we do the right thing, are bold and develop a rewarding career as a result

We are on an exciting transformation journey, so if you are a hands on delivery & change agent, who wants to be part of something big, where you can make a real difference, RS is the company for you!

Team size will vary depending on projects and delivery requirements but initially 3 - 4 Direct Reports both contract and permanent resources.

KEY RESPONSIBILITIES

The vision is to empower delivery and engineering teams to deliver increasingly more value, sooner with less work.

The purpose is that by using agile principles, values and mindset, we work hard to create an environment of autonomy, mastery and purpose where teams can unlock their high performing potential to solve customers’ problems.

The main focus of the role is to work within the Digital Engineering Team for Technology & Digital Function as Delivery Manager and lead a team of Scrum Masters (3- 8 people) where you will continually improve the ways of working and environment in order that the team/s can perform at their best to deliver on time, on budget and quality to the customer.

You should have excellent knowledge of the scrum framework, with all its artifacts and techniques, but be able to work across multiple disciplines such as waterfall and Kanban as required to get the work delivered.

You’ll also need the ability to coordinate people and projects (occasionally facilitating 3rd parties) with your mind set on deliverables. If you’re a strong communicator, a capable leader and you are invested in Agile frameworks, we’d like to meet you.

Main responsibilities are:

• Manage a team of Scrum Masters for Digital Delivery.
• Work with Portfolio teams and PMOs to ensure dependency, priority and scheduling is managed.
• Ensure co-ordination of sprints, retrospective meetings and daily stand-ups
• Coach team members in Agile frameworks as needed
• Facilitate internal communication and effective collaboration including dependencies and critical path actions and bottlenecks.
• Be the point of contact for external delivery communications (e.g. from customers or stakeholders)
• Delivery escalation and resolver for conflicts and remove obstacles that occur between engineering teams and IT Heads of function.
• Ensure deliverables are up to quality standards
• Guide development teams to higher scrum maturity
• Help build a productive environment where team members ‘own’ the delivery and enjoy working on it

Also, we want you to be responsible for motivating the delivery and engineering teams to achieve a high level of performance and quality in line with sprints and delivery standards. You will also be responsible for software delivery using agile methods in a fast-paced environment that may cross multiple business divisions. As well as the technical aspects of the role you will also be expected to manage your team on a daily basis or as required; assist in team development while holding broader accountable for scrum master commitments, removing roadblocks to their work; leveraging organisational resources to improve capacity for project delivery work; responsibility for ensuring team members track their time using the appropriate in-house system; and mentoring and developing team members. You will be part of the wider IT Digital Delivery function where you will drive initiatives in line with our purpose to continually improve agility across the Technology department and the wider enterprise.

CANDIDATE REQUIREMENTS

• Define and drive the end to end delivery of solutions for Digital Engineering and Technology.
• Management of Priority, schedule and dependencies within the functional delivery areas and projects.
• Support cost, resource and planning view across the engineering and delivery functions.   
• Support the Scrum Masters so they can be focussed on achieving their delivery goals.
• Ensure impediments are anticipated, addressed, owned & resolved by the team or yourself after escalation to ensure dependencies and critical path are managed.
• Ensure the sprint goals are delivered and the Definition of Done & Definition of Ready are successfully met across sprints.
• Drive for a level of self-organisation and autonomy within the team, creating an empowered function.
• Identify actual or emerging anti-patterns and support the team to remove or avoid. Be accountable for the direct intervention and appropriate escalation where needed.
• Create the metrics needed to be able to improve the ways of working including the sprint planning estimation, the capacity of the team

Must Have

• Demonstrable experience leading Multiple Scrum teams.
• Certified Scrum Master or equivalent Kanban accreditation e.g. Advanced Certified Scrum Master (A-CSM) or Professional Scrum Master Level 2 (PSM2). Significant experience of being a Scrum Master / Agile Team Lead. 
• Interpersonal & relationship building skills, able to work at all levels of the organisation, across functions, geographies and cultures 
• Worked as a team leader within or on a transformation agenda.
• Demonstrable experience of skilled and compelling delivery leadership using various techniques in the context of a team or other groups within an organisation,
• Demonstrable experience in a multi-scrum environment or managing across multiple teams / dependencies.
• Working in leadership role across a portfolio of delivery up to £5M

Desirable /

• Demonstrable experience of other agile & engineering practises such as Lean Start-up, Lean UX, XP, DevOps

KEY RESPONSIBILITIES