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Business Analyst - CRM


Corby, ENG, GB, NN17 9FH

Brand:  RS
Function:  Digital & Technology
Work Location:  Working from home

Location: Corby / London

Remote/Office/Hybrid: Virtual/Remote working in the UK

Employment Type: Permanent


About the role


RS is seeking a CRM Business Analyst with Marketing, Sales and Service process/technology systems experience to join our exciting global initiative to implement Salesforce and other associated cutting-edge technology in the EMEA region. In this role, you will be working with a team of BAs and will have the opportunity to work with global stakeholders across EMEA and USA initially.


What we’re looking for


The Business Analyst is tasked with helping the business meet its objectives and goals. This involves working with a wide range of stakeholders across the organisation, ensuring business needs are explored, captured, analysed, and verified so that the solutions designed and delivered meet the change objectives.


In this role, you will be working alongside the Sales and Service Effectiveness Business Team on the Customer Relationship Management (CRM) project to provide Business Analysis support to gather the business requirements needed to deliver this global project.




  • Proven experience in a Business Analyst role and performs at a solid level of competency in accordance with the RS BA Competency Framework.
  • Strong process modelling skills using Visio or any other tools.
  • Proven ability to work independently and can manage multiple tasks efficiently and effectively in line with project timelines.
  • Collaborate with the other Business Analysts on the project to deliver the required artefacts.
  • Strong analytical skills with good business acumen.
  • Ability to conduct effective requirements workshops and can adapt to apply a variety of elicitation techniques accordingly.
  • A passion for delivery achieved through well-written user stories and acceptance criteria, working with team members to deliver the required analysis.
  • Proficient in other requirement techniques such as use cases, process modelling analysis and supporting notation (As-is, To-be, workflows, user journeys etc.) .
  • Proficient in using JIRA and Confluence
  • B2B / B2C E-commerce domain experience.
  • BCS Accreditation in Business Analysis (not mandatory).


What we offer


You can take control of your future here at RS Components. We offer all the good stuff you’d expect like:

  • Private medical cover for those unexpected moments
  • On top of your 26 days holiday, you can buy up to 5 extra days to enjoy how you wish
  • Annual bonus to pay for those extra holidays!
  • Generous, market-leading pension; it’s never too early to start planning for your future
  • Training and development opportunities
  • Employee Assistance Programme
  • Health Cash Plan
  • Life Assurance
  • SAYE/Share Ownership
  • Employee Discount Scheme
  • Cycle to Work Scheme


We are RS Group


RS Group is a global omni-channel solutions partner for industrial customers and suppliers. Our business has operations in three geographical regions – the Americas, EMEA and APAC, supported by global organisations for supply chain, corporate functions, marketing, and product & supplier management. Our market today is large, fragmented, local in nature and digitally immature. Only a few international distributors serve it, with many regional and local providers, who largely trade offline. Currently we estimate the global market value to be c.£400bn, with our global market share <1%. We stock over 2500 supplier brands, 500K products and 63% of our sales are digital.


Our Vision is to be first choice for all our stakeholders, and we know that starts with our people. At RS we want everyone to show up to work as themselves and know that they will be supported and encouraged to develop and grow. We want work to be a place that excites and empowers, a place where you can be passionate and challenge people to think differently. 


We want to hire the best talent, people who share our values and understand that when we act with respect and humility, we can do great things.  That’s why we’ve put our purpose at the heart of our organisation, we want to make amazing happen for a better world. We empower our people to make a difference, innovate to make more possible and deliver to make it happen.


We are an inclusive, disability confident employer and welcome you to apply.

Are you ready to explore the possibilities?


Apply now »