Value Added Services Manager, Scandinavia

About the opportunity

The RS Scandinavia organization has currently 80+ employees placed mainly in Denmark, but also employees in Sweden and Norway. The office in Denmark is placed in Copenhagen, where our Marketing, Sales, Technical team, Customer Service Teams, Finance and supporting roles are present.

In this role you will ensure a consistent approach to the service and solution design, make sure delivery and implementation of Value Added Services and Technical Support is embedded in the market in line with the Rest of EMEA strategy. You will work collaboratively with the EMEA Value Added Services (VAS) team, local market Leadership team, Sales and Marketing to ensure the successful and profitable growth of VAS in the market. You will also be part of the local Leadership team and leading a team of 8 people.

What you will do

• Build a high-performance team – who lives and breath the RS Group values: One Team – Passion – Accountability
• Deliver the overarching VAS strategy for the Scandinavian market working and collaborating effectively with the Head of VAS Rest of EMEA and local VAS to ensure that there is a consistent, scalable and profitable approach to all VAS incl. the technical team
• Drive and share continuous improvement initiatives to ensure that RS operates efficiently and delivers a strong customer experience
• Deliver an efficient service delivery model from service design and proposal through to implementation and acceptance into service for customers including eProcurement, Purchasing Manager, VMI solutions, calibration, lab services and new services as they are launched
• Ensure the technical teams are continuously enhancing their technical capabilities (in collaboration with our suppliers)
• Support the sales team in the effective qualification, service design & implementation of VAS in the market
• Be a recognised subject matter expert and go to person for value added services

A bit about you

• Experience of developing and implementing scalable, profitable services and associated business models
• Experience of working with and managing a specialist team dealing with development and delivery of complex service offerings
• Ability to understand and work with sales teams to drive growth through value-based selling
• Experience of improving customer experience and customer journeys
• Effective coach and collaborator, influencing others in direct teams to take personal ownership and responsibility
• Excellent English and either Danish, Norwegian or Swedish language skills
• Experience of working in a B2B environment such as industry, industrial distribution, logistics or business services sector would be desirable

What we offer

We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone. In this role, we can confidently offer flexible working patterns. Moreover, there are benefits included like sales bonus scheme, company car, pension scheme and health insurance.

Strong leadership drives tangible benefits for our business and is core to our success. Our Amazing Leaders are required to show their passion for our people, customers and suppliers. They must act with humility to create an environment where our people can make amazing happen and they will demonstrate trust by leading by example, by taking accountability and ownership.

We are RS Group.

RS Group is a global integrated omni-channel solutions partner for industrial B2B customers who design, build, and maintain industrial equipment and operations.  We are a FTSE 100 company with £2 billion in revenue, operating in 32 countries, shipping 60,000 parcels a day to over 1.2 million customers worldwide.

Our Vision is to be first choice for all our stakeholders, and we know that starts with our people. At RS we want everyone to show up to work as themselves and know that they will be supported and encouraged to develop and grow. We want work to be a place that excites and empowers, a place where you can be passionate and challenge people to think differently. 

We want to hire the best talent, people who share our values and understand that when we act with respect and humility, we can do great things.  That’s why we’ve put our purpose at the heart of our organisation, we want to make amazing happen for a better world. We empower our people to make a difference, innovate to make more possible and deliver to make it happen.

Don’t meet every single requirement? Studies have shown that some people are less likely to apply to jobs unless they meet every single requirement. At RS Group we are dedicated to building a diverse, inclusive, and authentic culture, so if you’re excited about this role but your past experience doesn’t align perfectly with everything in the job description, we encourage you to apply. You may be just the right candidate for this or other roles.

Are you ready to explore the possibilities?