Business Analyst

Location: Hybrid - must be able to travel to Corby Northamptonshire or London St Pancras

Are you a tech savvy Business Analyst looking to progress your career in a friendly and nurturing environment where you can make a real impact? We're seeking a Customer and Commercially focussed Business Analyst with Marketing, Sales and Service process/technology systems experience to join our exciting global initiative to implement a Customer Master Data Management (CMDM) and Customer Data Platform (CDP) that will enable a 360° omni-channel view of our customers by exploiting cutting-edge technology. 

In this role, you will be working with a team of BAs and will have the opportunity to work with stakeholders across EMEA initially. The Business Analyst is tasked with helping the business meet its objectives and goals. This involves working with a wide range of stakeholders across the organisation, ensuring business needs are explored, captured, analysed, and verified so that the solutions designed and delivered meet the change objectives. 

What We’re Looking For 

In this role, you will be working alongside Marketing colleagues to provide Business Analysis support needed to deliver the CMDM and CDP global projects. You MUST have the following:

• Proven experience in a Business Analyst role with experience of Customer Data Management or Customer Data Platforms and worked with Marketing and Sales teams (Essential)
• Previous experience as a in house Business Analyst with a matrix organisation (Essential)
• Strong process modelling skills using Visio or any other tools. 
• Proven ability to work independently and can manage multiple tasks efficiently and effectively in line with project timelines. 
• Collaborate with the other Business Analysts on the project to deliver the required artefacts. 
• Strong analytical skills with good business acumen. 
• Ability to conduct effective requirements workshops and can adapt to apply a variety of elicitation techniques accordingly. 
• A passion for delivery achieved through well-written user stories and acceptance criteria, working with team members to deliver the required analysis. 
• Proficient in other requirement techniques such as use cases, process modelling analysis and supporting notation (As-is, To-be, workflows, user journeys etc.). 
• Proficient in using JIRA and Confluence. 
• Uses critical thinking to solve problems, and to investigate options and alternatives instead of accepting the first solution given. 
• Ability to rise above low-level details to see the big picture, therefore thinking ahead to anticipate needs and foresee future problems. 
• Ability to gauge the pulse of the project and when necessary, go the extra mile to make things happen. 
• Excellent verbal and non-verbal communication skills. 
• Highly competent in presentation and facilitation skills. 
• B2B / B2C E-commerce domain experience. 

What we offer 

• Remote, working with global teams
• Private medical cover for those unexpected moments 
• On top of your 26 days holiday, you can buy up to 5 extra days to enjoy how you wish 
• Annual bonus to pay for those extra holidays! 
• Generous, market-leading pension; it’s never too early to start planning for your future 
• Training and development opportunities 
• Employee Assistance Programme 
• Health Cash Plan 
• Life Assurance 
• SAYE/Share Ownership 
• Employee Discount Scheme 

We are RS Group

RS Group plc (formerly known as Electrocomponents plc) is a leading global omni-channel industrial product and service solutions provider to customers who are involved in designing, building and maintaining industrial equipment and operations, safely and sustainably. We stock more than 700,000 industrial and electronic products, sourced from over 2,500 leading suppliers, and provide a wide range of product and service solutions to over 1.2 million customers. With operations in 32 countries, we trade through multiple channels and ship over 60,000 parcels a day.

Our vision is to be first choice for all our stakeholders, and we know that starts with our people. At RS we want everyone to show up to work as themselves and know that they will be supported and encouraged to develop and grow. We want work to be a place that excites and empowers, a place where you can be passionate and challenge people to think differently. 

We want to hire the best talent, people who share our values and understand that when we act with respect and humility, we can do great things.  That’s why we’ve put our purpose at the heart of our organisation, we want to make amazing happen for a better world. We empower our people to make a difference, innovate to make more possible and deliver to make it happen.

RS Group Brands: RS, RS America, RS PRO, OKdo, DesignSpark, RS Safety Solution, RS Integrated Supply.

Are you ready to explore the possibilities?